BSNL LIVE - BSNL Value Added Service


	What is BSNL Live ?
	‘BSNL Live' is a WAP Portal which offers one stop shop for all your Information, Entertainment, and Communication related requirements. Through ‘BSNL Live' you can watch LIVE TV (Hello TV) and movies on your mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and ringtones of your choice. To access BSNLLive visit WAP site ‘http://bsnllive.net’ from your mobile phone and experience the thrill. "You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g. <Nokia> space <N79> to 58355 . After you send the SMS you will in response get several settings on your handset viz. ‘bsnllive', ‘bsnlstream' etc."

What are the services which I can look for in BSNL Live ?

It provides you a variety of services to suit your every day mood. To name a few following services are on offer.

Hello TV: Watch Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime.

Movies : Movies will be streamed on demand i.e. the content will be played in real time on your mobile from ‘BSNL Live' directly without first getting stored.

Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at ‘BSNL Live'. The categories of content varies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more and more categories of video clips will be added to suit every taste and choice.

Music - Full track song download: You can download full track audio songs (mp3) of your choice through ‘BSNL Live'.

Games : Various Categories of Games viz . Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download he will be required to pay charges of games.

Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.

BSNLlive has designed an array of services to aptly quench your daily requirements.

Wallpapers, Ringtones & Comics are other exciting services offered by BSNL LiVE.
SBI mobile banking One can also download and access mobile banking application i.e SBI FreedoM.
Popular links of social networking sites Facebook, Orkut and MIG 33 are also available in the BSNL Live. Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring- tones etc. can be used / downloaded by all the GSM subscribers.

How can I access BSNL Live ?

	I send the SMS to 58355 but didn’t get any of the BSNL setting?
	You can configure the "bsnllive setting through the website. You can send the settings yourself to your phone by visiting: East Zone Log-in using your mobile number as 9194XXXXXXXX (replace xxxx.. with your number) and click login. Go to device management tab Select your phone vendor and Phone Model Then click the �Configure my phone� Button

I tried the setting through Website but it didn’t work then how to manually configure the “bsnllive” setting?

Manual setting for “BSNLlive” & “BSNLstream” at EAST are as follows in the table:

Setting Type	(GPRS WAP)	(GPRS STREAM)
Connection Name	BSNLLIVE	BSNLSTREAM
Data Bearer	GPRS	GPRS
Access Point Name (APN)	bsnllive	bsnlstream
User Name	Nil	Nil
Prompt Password	No	No
Password	Nil	Nil
Authentication	Normal	Normal
Homepage	http://bsnllive.net
Phone IP Address	Automatic	Automatic
Name Server	Automatic	Automatic
Proxy Serv. Address	10.220.67.131	off
Proxy Port Number	8080

	Do all handsets support BSNL Live ?
	Any handset with WAP browsing capability can be used to access ‘BSNL Live' .

	Can I use any phone handset to use BSNL live service ?
	Yes, if your handset is GPRS capable and activated for GPRS service. However only the services compatible to your handset will be visible to you. And in case of watching Hello TV/Movies you need a video player supported handset

	Do I need to have a 3G connection for accessing BSNL Live and availing services like Video on Demand, Movies streaming, Live TV (Hello TV) streaming Games, Full track download ?
	‘BSNL Live' can be accessed by all GSM (2.5 G and 3G) subscribers. However the Hello TV, videos, movies and full track songs and multiplayer games are heavy on data and to access these services you need to have a 3G connection otherwise your experience will be greatly reduced and the downloads for audio and video clips will take longer time.

	Is there any other specific requirement to watch LIVE TV (Hello TV) in user handset?
	Your handset must have "BSNL Stream" setting & it should be Video player supported.

	How to watch Hello TV (Live TV) channels on BSNLlive?
	All you need is a GPRS enabled handset that is capable of playing video clips, Go to Bsnl live home page, Click Hello TV & subscribe for Single channel pack or Combo Pack offer.

	What is single channel Pack & Combo Pack Offer?
	These are two Plans user can choose.Single channel Pack is available on daily, weekly, monthly plan of a single channel subscription for RS10, Rs20, RS30/50 respectively. Combo Pack is available on a combination of 30 channels for Rs 200.

What are the different channels we can watch on Hello TV?

What is the meaning of Video on Demand and how I will be charged for the video I choose ?

	What is Welcome Screen and Main Menu ?
	This is home page of ‘BSNL Live' which is as below:

	How is BSNLlive wap portal different from other WAP portals?
	BSNLlive is the first 3g wap portal that offers features that are not available on any other wap Portal like Live TV direct streaming, Movie on Demand, Unlimited 3G Games, Full length Audios, Video on Demand, Ringtones-True-tones & Poly-tones.

Are there any special Offers available at BSNLlive & Do we get new content on Festival/Occasion?

How can I use these services/how can I download a song, video or wallpaper ?

	From where I can get the list of Games & Music available for download ?
	Once you reach the ‘BSNL Live' Welcome WAP page you will find category for Music and Games. Clicking on any one of these will provide you with the list of games or music which are compatible with your handset and is available for download.

What is a video/movie streaming? How it is different from video clips download ?

Do I need to view the full movie at a stretch or I am allowed to take breaks?

	What are the advantages of using BSNL Live?
	You can get all type of contents from ‘BSNL Live' be it video or tone/tunes etc.

	Whether it is available on post paid or prepaid ?
	The service is available to all GSM (2.5 G & 3G) subscribers of BSNL whether Postpaid or prepaid.

What if a call or a SMS comes during a download from BSNL Live ?

	What if my GPRS connectivity breaks at any point while running BSNL Live services ?
	If the GPRS connectivity breaks at anytime during executing any operation then appropriate error message of ‘Network Connection Failed' will be shown and you will be prompted to ‘Try again'.

What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5 G area during download from BSNL Live ?

	I have downloaded a song/video/wallpaper but I am not able to find it in my mobile or it is not opening ?
	For all such problems please contact BSNL Customer Care Center . The call centre staff will find the solution for your problem in a minimum possible time.

	What happens if I lose my phone or if I change my mobile handset ?
	You can start using the services as soon as you buy your new handset, new SIM and your handset is configured for GPRS & ‘BSNL Live'.

What are the charges for services at BSNL Live ?

Whenever you want to buy any content the price of that content will be displayed informing you about the same before you buy the content. The surfing/download charges for the content will be separate and as per your data plan.

CONTENT	PRICE
AUDIO SONGS	Rs. 15
GAMES	BASIC – Rs.35 PER DOWNLOAD PREMIUM – RS. 50 PER DOWNLOAD BRANDED / MULTIPLAYER – RS. 100 PER DOWNLOAD
WALL PAPERS	Rs. 10
FULL LENGTH MOVIE	Rs. 40 PER MOVIE Rs. 25 PER MOVIE SPL DISCOUNTED MOVIES
HELLO TV	Rs. 10 PER DAY PER CHANNEL Rs. 20 PER WEEK PER CHANNEL Rs. 30 PER MONTH PER BASIC CHANNEL Rs. 50 PER MONTH PER PREMIUM CHANNEL Rs. 149 PER MONTH – BOUQUET/COMBO PACK OF 30 CHANNELS Rs. 49 PER MONTH – BOUQUET/COMBO PACK OF 5 CHANNELS Rs. 29 PER MONTH – BOUQUET/COMBO PACK OF 3 CHANNELS
MOBILE EPISODE (i) CLIP DURATION – 4 TO 5 MINUTES SHORT FORMAT VIDEO [DOWNLOAD] (ii) CLIP DURATION – 20 TO 40 MINUTES [STREAMING]	Rs. 20 Rs. 20
FULL TRACK MUSIC 1. FILM BUNDLE (a) PREMIUM (b) REGULAR 2. ALBUM BUNDLE FULL ALBUM DOWNLOAD	Rs. 99 Rs. 49 Rs. 75
MOVIE STREAMING BUNDLE	Rs. 99 FOR BUNDLE OF 3 MOVIES
RINGTONES POLYTONE B. TRUETONE	Rs. 10 PER TONE Rs. 15 PER TONE
COMICS 1. On DOWNLOAD: (A) REGULAR (B) PREMIUM 2. ON SUBSCRIPTION	Rs. 10 PER DAY Rs. 20 PER COMIC Rs. 30 PER DAY
PREMIUM COMIC STRIP ON SUBSCRIPTION (B) ON DOWNLOAD	Rs. 10 PER DAY Rs. 30 PER MONTH RS. 3 PER DOWNLOAD
VIDEO ON DEMAND RECIPE AND COOKING TIPS VIDEO	Rs. 10 PER CLIP Rs. 5 PER CLIP /
SUPER SAVER PACK (DISCOUNT ZONE) (A) TOP 5 SONGS (B) BOLLYWOOD VIDEO (C) SINGLE MOVIE	Rs. 20 FOR BUNDLE OF TOP 5 SONGS Rs. 5 or Rs. 10 PER CLIP / Rs. 25 PER MOVIE

	Are there any charges for surfing on BSNL Live ?
	Yes, the data surfing/download charges will be as per your subscribed data plan.

	Can I use the BSNL Live in roaming ?
	Yes you can use ‘BSNL Live' in roaming wherever you have a 3G or a GPRS network.

	How can I unsubscribe any or all of the services using ‘BSNL Live' ?
	You can view all of your subscriptions through ‘MyPage' option on ‘BSNL Live'. To unsubscribe any Value Added Service you will have to click on the individual subscribed service and choose ‘unsubscribe' option.

	Is it a must to have 3G connection to avail the services mentioned above ?
	3G Connection is advisable to experience Video on Demand, Movie streaming, Full track song download and multiplayer games as 3G will help in better browsing and better user experience. Hence don't wait now and migrate to 3G.

	Will I face any problem of settings in case I want to go for any of the services ?
	There are no settings required for these services. You just need to subscribe to GPRS/3G Service and ensure appropriate GPRS/3G settings on handset.

	What are the handsets which support the BSNL Live Services ?
	The handset should be capable for WAP, GPRS. For video the handset should have support for some video protocols like RTP and inbuilt real player. Some of the services (videos/ Games etc.) will not be visible to you if your handset is not capable of supporting these services. Only those services which are supported by your handset will be visible to you from ‘BSNL Live'.

	Which services are suitable to me, if I am a 2G subscriber ?
	You may use services which are not video intensive like ring tones, wall paper, simple games, etc.

	What is the difference between BSNL Live and SAFARI/GALAXY portals of BSNL ?
	While the SAFARI/GALAXY portal provides only the content suitable for 2G /2.5G subscribers viz. ring tones, wall paper, simple games etc. on the other hand the ‘BSNL Live' will provide additional contents suitable for 3G subscribers viz. Video on demand, Video streaming, Multiplayer Games, Full track music download etc.

	How to reach BSNL Customer care ?
	You can reach BSNL Customer care at Toll Free numbers 1503(from BSNL numbers), 094340-24-365 (East zone).
	Click here to view BSNL Live Settings.